KPLC Electricity Calculator
Hesabu bei ya stima yako - Calculate your Kenya Power bill easily (October 2025 Rates)
Token Calculator
?? Enter amount ? See how many units you'll get
?? Common amounts: 200, 500, 1000, 2000
Enter an amount to calculate
Your Connection Info
Select "Domestic" if you use electricity at home
?? Not sure? Use 50 for average home, 25 for bedsitter, 120 for large house
Important: Your tariff rate is based on your 3-month average. Keep usage below 30 units/month to get the cheapest rate!
Money-Saving Tips
- ??Use LED bulbs - they use 5x less power than old bulbs
- ??Don't leave fridge door open unnecessarily
- ??Unplug chargers and TVs when not in use
- ??Electric kettle uses a lot - boil only what you need
- ?Keep average below 30 units for 3 months = cheapest tariff!
Bill Calculator
If you know how many units you've used, calculate the total cost here
Check your meter display or add up units from recent token purchases
Enter the number of units above to calculate your bill
Understanding KPLC Charges (Simplified)
?? Your Tariff Rate
This is the base price per unit. Your rate depends on your 3-month average usage. Lower usage = lower rate. Keep below 30 units/month for the cheapest rate!
? Monthly Charges (Change Every Month)
FCC (fuel cost), FERFA (exchange rate), IA (inflation), and WARMA (water levy) change monthly. October 2025: Added KSh 5.24 extra per unit compared to base rate.
?? Fixed Charges & Taxes
ERC levy (8 cents/unit), REP levy (5% of base), and VAT (16% tax) are added to every bill. These don't change monthly.
?? Pro Tip: The same KSh 500 can give you different amounts of units depending on your tariff category. If you use less than 30 units/month consistently, you'll get more units for your money!
Rates updated for October 2025 per EPRA gazette. Variable charges change monthly. This calculator is for estimation purposes - actual bills may vary slightly.
How Many Units You Get for Different Amounts - KPLC Token Calculator 2025
This table shows exactly how many electricity units (kWh) you receive when buying KPLC tokens for common amounts in Kenya. Rates based on October 2025 tariffs including all charges (FCC, FERFA, VAT, etc.).
| Amount Paid | Units (Lifeline Tariff) | Units (Medium Tariff) | Units (Ordinary Tariff) | Days for Bedsitter | Days for Average Home | Best For |
|---|---|---|---|---|---|---|
| KES 100 | 4.5 kWh | 3.7 kWh | 3.3 kWh | 2 days | 1 day | Emergency top-up |
| KES 200 | 9.1 kWh | 7.4 kWh | 6.7 kWh | 4-5 days | 2-3 days | Short week top-up |
| KES 500 | 22.7 kWh | 18.5 kWh | 16.7 kWh | 11-12 days | 6-7 days | Most popular amount |
| KES 1,000 | 45.5 kWh | 37.0 kWh | 33.3 kWh | 22-23 days | 13-14 days | Bedsitter monthly |
| KES 1,500 | 68.2 kWh | 55.6 kWh | 50.0 kWh | 34 days (full month) | 19-20 days | 1-bedroom monthly |
| KES 2,000 | 90.9 kWh | 74.1 kWh | 66.7 kWh | 45 days | 26-28 days | 2-bedroom monthly |
| KES 3,000 | 136.4 kWh | 111.1 kWh | 100.0 kWh | 68 days (2 months+) | 39-40 days | Average home monthly |
| KES 5,000 | 227.3 kWh | 185.2 kWh | 166.7 kWh | 113 days (3.7 months) | 65 days (2+ months) | Large home monthly or advance payment |
?? Why Different Units for Same Amount? Your tariff category depends on your 3-month average usage. Lifeline tariff (0-30 units/month average) gives you 36% MORE units than ordinary tariff (100+ units/month average). Keep your consumption low to save money!
How to Read This Table:
- � Lifeline Tariff: You qualify if your 3-month average is below 30 units/month (cheapest!)
- � Medium Tariff: You pay this rate if your 3-month average is 31-100 units/month
- � Ordinary Tariff: You pay this rate if your 3-month average exceeds 100 units/month (most expensive)
- � Days Duration: Based on typical consumption: Bedsitter (~2 units/day), Average Home (~3.5 units/day)
Complete Guide: How Much Electricity Do Appliances Use in Kenya?
Understanding exactly how much power your appliances consume helps you manage your KPLC electricity costs. All values are based on typical appliances in Kenyan households (2025).
| Appliance | Power Rating | Units per Hour (kWh) | Daily Usage (typical) | Units per Day | Monthly Cost (Lifeline) | Money-Saving Tips |
|---|---|---|---|---|---|---|
| ?? Electric Cooker (Large Burner) | 2,000-3,000W | 2.5 kWh | 2 hours/day | 5.0 units | KES 3,300 | Cover pots, use pressure cooker, turn off 5 mins early |
| ?? Water Heater/Shower | 2,000-3,000W | 2.5 kWh | 1.5 hours/day | 3.75 units | KES 2,475 | Heat only when needed, consider solar heater, shorter showers |
| ?? Electric Kettle | 1,500-2,000W | 1.75 kWh | 30 mins/day (6 boils) | 0.88 units | KES 580 | Boil only what you need, descale regularly for efficiency |
| ?? Iron Box | 1,000-1,500W | 1.25 kWh | 1 hour/day | 1.25 units | KES 825 | Iron once weekly in bulk, iron lighter clothes first while warming up |
| ?? Washing Machine | 500-1,000W | 0.75 kWh | 1 hour (2-3 loads/week) | 0.32 units | KES 211 | Use cold water wash, full loads only, air dry instead of tumble dry |
| ?? Refrigerator (Medium) | 150-300W | 0.225 kWh | 24 hours (8-10 hrs active) | 2.0 units | KES 1,320 | Don't leave door open, set to medium temp, defrost regularly |
| ?? Large TV (50"+ LED/Smart) | 100-200W | 0.15 kWh | 6 hours/day | 0.9 units | KES 594 | Enable power saving mode, unplug when not in use (standby wastes) |
| ?? Laptop | 50-100W | 0.075 kWh | 8 hours/day | 0.6 units | KES 396 | Unplug when fully charged, use battery saver mode |
| ?? Phone Charger (4 phones) | 10-20W | 0.015 kWh | 4 hours/day | 0.06 units | KES 40 | Unplug when done, don't leave plugged in overnight |
| ?? LED Bulb (15W) - 5 bulbs | 75W total | 0.075 kWh | 6 hours/day | 0.45 units | KES 297 | Use natural light during day, turn off when leaving room |
| ?? Old Incandescent Bulb (60W) - 5 bulbs | 300W total | 0.3 kWh | 6 hours/day | 1.8 units | KES 1,188 | ?? REPLACE WITH LED! You're wasting KES 891/month |
| ?? Fan (Table/Standing) | 50-75W | 0.063 kWh | 8 hours/day (hot season) | 0.5 units | KES 330 | More efficient than AC, clean blades for better airflow |
?? Power Vampires (Highest Consumption)
- � Electric Cooker: KES 3,300/month - Consider gas cooker for boiling
- � Water Heater: KES 2,475/month - Use solar or heat only when needed
- � Old Fridge: Can use 3-4 units/day (KES 2,000+/month) - upgrade to modern energy-efficient model
- � Incandescent Bulbs: Use 5x more power than LED - replace immediately!
? Energy-Efficient Appliances (Low Consumption)
- � LED Bulbs: Only KES 297/month for 5 bulbs (6 hrs/day) - 80% savings vs old bulbs
- � Phone Chargers: KES 40/month even with multiple phones
- � Laptop: KES 396/month for 8-hour daily use - efficient for work from home
- � Modern LED TV: KES 594/month - much better than old CRT TVs (2-3x more)
?? Typical Monthly Consumption by Household Type:
- � Bedsitter (25-30 units/month): LED lights, phone charging, TV 4 hrs/day, small fridge, occasional kettle (KES 600-700/month on lifeline)
- � 1-Bedroom (40-60 units/month): Above + laptop, more TV hours, frequent kettle use (KES 900-1,350/month on lifeline)
- � 2-Bedroom (70-100 units/month): Above + washing machine weekly, more lighting, bigger fridge (KES 1,575-2,250/month)
- � 3-Bedroom with Electric Cooking (120-180 units/month): All appliances + electric cooker daily, water heater, iron weekly (KES 3,200-4,800/month on ordinary tariff)
- � Large House with All Electric (200-300 units/month): Multiple fridges, AC, electric cooker + oven, water heater daily (KES 6,000-9,000/month)
Complete KPLC Tariff Rates Kenya 2025 - What You Actually Pay Per Unit
Your electricity bill isn't just the base tariff. Multiple charges are added to each unit you consume. Here's the complete breakdown for October 2025.
| Charge Component | Lifeline (0-30 units avg) | Medium (31-100 units avg) | Ordinary (100+ units avg) | Changes Monthly? | Explanation |
|---|---|---|---|---|---|
| Base Tariff Rate | KES 12.14/unit | KES 16.50/unit | KES 18.57/unit | No (Fixed) | Cost of generating and distributing electricity |
| FCC (Fuel Cost Charge) | KES 3.69/unit | KES 3.69/unit | KES 3.69/unit | Yes | Covers diesel and heavy fuel oil costs - changes based on global oil prices |
| FERFA (Forex Adjustment) | KES 1.54/unit | KES 1.54/unit | KES 1.54/unit | Yes | Foreign Exchange Rate Fluctuation Adjustment - based on USD/KES rate |
| IA (Inflation Adjustment) | KES 0.45/unit | KES 0.45/unit | KES 0.45/unit | Yes | Adjusts for inflation in Kenya economy |
| WARMA Levy | KES 0.01/unit | KES 0.01/unit | KES 0.01/unit | Yes | Water Resources Management Authority fee |
| ERC Levy | KES 0.08/unit | KES 0.08/unit | KES 0.08/unit | No (Fixed) | Energy & Petroleum Regulatory Authority operational costs |
| REP Levy | 5% of base rate | 5% of base rate | 5% of base rate | No (Fixed %) | Rural Electrification Programme - expands power to rural areas |
| VAT (Government Tax) | 16% of total | 16% of total | 16% of total | No (Fixed %) | Value Added Tax on all charges combined |
| TOTAL COST PER UNIT (October 2025) | ~KES 22.00/unit | ~KES 27.00/unit | ~KES 30.00/unit | Varies monthly | All charges + VAT included |
| SAVINGS VS ORDINARY TARIFF | Save 27%! | Save 10% | � | � | Percentage savings compared to highest tariff |
?? Variable Charges (Change Every Month)
FCC + FERFA + IA + WARMA = KES 5.69/unit in October 2025
These can increase to KES 7-8/unit when oil prices rise or shilling weakens. This is why your token value changes monthly!
? How to Lock in Lifeline Rate
Step 1: Calculate your last 3 months average
Step 2: If above 30, reduce usage gradually
Step 3: Stay below 30 units for 3 consecutive months ? automatically moved to lifeline
?? Real Savings Example
Monthly 50 units consumption:
� Lifeline (if you qualify): KES 1,100
� Ordinary tariff: KES 1,500
Save KES 400/month = KES 4,800/year!
10 Proven Ways to Slash Your KPLC Electricity Bill by 30-50% in Kenya
Kenyans waste thousands of shillings monthly on electricity due to simple mistakes. Here are tested strategies that work in 2025 to dramatically reduce your power consumption and costs.
1. Qualify for Lifeline Tariff - Save 27% Instantly (Biggest Impact!)
The Strategy: Keep your 3-month rolling average below 30 units per month to unlock the cheapest KPLC tariff. This single change can save you 27% on every unit you buy.
How to Calculate Your 3-Month Average:
- � January: 32 units
- � February: 28 units
- � March: 25 units
- � Average: (32+28+25)�3 = 28.3 units ? You qualify!
Perfect for:
- ? Bedsitters (20-30 units is very achievable)
- ? 1-bedroom apartments (tight but possible)
- ? Small offices with minimal equipment
- ? Anyone willing to use gas cooker instead of electric
?? Savings: KES 400-600/month for typical bedsitter (KES 5,000-7,000/year)
2. Switch ALL Bulbs to LED - 80% Reduction in Lighting Costs
The Reality: A single 60W incandescent bulb uses as much power as FOUR 15W LED bulbs. If you're still using old bulbs, you're literally burning money.
| Scenario | Old Incandescent (60W) | LED Bulbs (15W) | Monthly Savings |
|---|---|---|---|
| 5 bulbs � 6 hours/day | 1.8 units/day = KES 1,188/month | 0.45 units/day = KES 297/month | KES 891/month |
Investment: LED bulbs cost KES 150-300 each. For 5 bulbs (KES 1,000 total), you break even in just 5 weeks. LED bulbs last 10-15 years vs 1 year for incandescent.
?? Savings: KES 891/month (KES 10,692/year!) for 5 bulbs
3. Stop Using Electric Cooker for Everything - Use Gas for Boiling
The Problem: Electric cookers are the #1 electricity consumer in Kenyan homes. Using one large burner for 2 hours daily costs KES 3,300/month - more than many people's entire electricity budget!
? Most Expensive Tasks (Use Gas Instead):
- � Boiling githeri, beans, meat (1-2 hours) = 2.5-5 units
- � Boiling rice, ugali prep (30-45 mins) = 1.25-1.9 units
- � Boiling water for tea/bathing = 0.5-1 unit
- � Long stews and soups = 2-4 units
? Smart Electric Cooker Usage:
- � Quick frying (5-10 mins) - acceptable
- � Reheating food (5 mins) - fine
- � Use pressure cooker - reduces time by 70%!
- � Cover all pots - saves 30% energy
Hybrid Strategy: Use 6kg gas cylinder (KES 1,400, lasts 1 month) for all boiling + electric cooker only for quick tasks. Total cost: KES 1,400 gas + KES 500 electricity = KES 1,900 vs KES 3,300 all-electric.
?? Savings: KES 1,400/month (KES 16,800/year)
4. Install Solar Water Heater - Free Hot Water Forever
The Math: Electric water heaters use 2.5 kWh per hour. Running it 1.5 hours daily costs KES 2,475/month. Solar water heaters cost KES 25,000-45,000 installed but pay for themselves in 12-18 months.
Return on Investment Calculation:
- � Solar water heater cost: KES 35,000 (average for 100L system)
- � Monthly savings: KES 2,475 (vs electric heater)
- � Break-even period: 14 months
- � 25-year lifetime savings: KES 742,500!
- � System lifespan: 15-25 years with minimal maintenance
Alternative if you can't afford solar: Heat water on gas stove (KES 200/month) or use instant shower heaters only when needed (5-10 mins = 0.4-0.8 units per shower vs 1.5 hours daily).
?? Savings: KES 2,475/month after payback period (KES 29,700/year)
5. Optimize Fridge Usage - Save 25-40% on Fridge Costs
The Issue: Fridges run 24/7 and consume 2-3 units daily (KES 1,320-2,000/month). Small changes make big savings because the impact compounds every single day.
? Fridge Energy Wasters:
- � Leaving door open while deciding what to take
- � Setting temperature to coldest setting
- � Dirty condenser coils (back of fridge)
- � Damaged or worn door seal/gasket
- � Placing hot food directly in fridge
- � Overfilling or blocking air vents
? Optimize Your Fridge:
- � Set to medium temperature (5-7�C is enough)
- � Open door briefly, remove everything at once
- � Check door seal: insert paper, close door - should hold firmly
- � Clean coils every 3 months (vacuum dust)
- � Let hot food cool before refrigerating
- � Defrost regularly if not frost-free
Upgrade Option: Old fridges (10+ years) use 50-70% more power than modern inverter models. If your fridge is very old and consuming 3-4 units daily, consider upgrading. A new inverter fridge (KES 35,000-50,000) uses only 0.8-1.2 units/day and pays for itself in 3-4 years.
?? Savings: KES 330-800/month (KES 4,000-9,600/year) through optimization alone
6. Unplug Phantom Loads - Stop Paying for Appliances You're Not Using
The Hidden Cost: Appliances on "standby" mode still consume 5-15W each. This "phantom load" can add up to 10-15% of your electricity bill - you're literally paying for appliances you think are "off".
| Appliance | Standby Power | Daily Waste (if left plugged 24/7) | Monthly Cost |
|---|---|---|---|
| TV + decoder (off but plugged) | 10-15W | 0.3 units | KES 198/month |
| Phone chargers (4, not charging) | 5-8W | 0.15 units | KES 99/month |
| Microwave (standby clock display) | 3-5W | 0.1 units | KES 66/month |
| Laptop charger (not charging) | 2-4W | 0.07 units | KES 46/month |
| TOTAL WASTE (common household) | KES 409/month | ||
Easy Solution: Use power strips with switches. Plug TV, decoder, phone chargers into one strip. One switch turns off everything. Makes it easy to eliminate all phantom loads.
?? Savings: KES 400/month (KES 4,800/year) - literally free money!
7. Iron Clothes in Bulk - Once Weekly vs Daily
The Strategy: Iron boxes use 1-1.5 kW per hour. The biggest waste? Heating up the iron (5-10 minutes at full power each time). Iron once per week instead of daily to minimize heat-up cycles.
? Daily Ironing (15 mins/day):
- � 7 heat-up cycles per week
- � Total time: 105 mins/week (1.75 hrs)
- � Consumption: 8.75 units/month
- � Cost: KES 577/month
? Weekly Bulk Ironing (1 hour once/week):
- � 1 heat-up cycle per week
- � Total time: 60 mins/week (1 hr)
- � Consumption: 5 units/month
- � Cost: KES 330/month
Pro Tips: Iron lighter clothes first while iron is warming up. Hang clothes properly after ironing to avoid re-ironing. Consider "non-iron" fabrics for everyday clothes.
?? Savings: KES 247/month (KES 2,964/year)
8. Use Electric Kettle Efficiently - Stop Boiling Air
The Waste: Many Kenyans fill the kettle to the top "just in case" but only use 2 cups. You're paying to boil water you don't use! Electric kettles consume 1.75 kW/hr - one of the most power-hungry appliances when misused.
? Wasteful Kettle Usage:
- � Boiling full kettle (1.7L) 3x daily
- � Actually using only 3 cups (0.75L)
- � Wasting 2.85L daily
- � Extra time: 15 mins/day wasted
- � Cost: KES 580/month
? Smart Kettle Usage:
- � Boil only what you need each time
- � Use cup to measure water before pouring
- � Descale kettle monthly (lime slows heating)
- � Actual usage: only 0.75L, 3x daily
- � Cost: KES 260/month
Alternative: For large amounts (like 5+ cups), consider boiling on gas stove instead. Electric kettles are efficient for small amounts (1-2 cups) but gas becomes cheaper for large amounts.
?? Savings: KES 320/month (KES 3,840/year)
9. Maximize Natural Light - Open Curtains During the Day
Free Lighting: Many Kenyans keep curtains closed during the day and turn on lights. Opening curtains can eliminate 2-4 hours of bulb usage daily. Even with LED bulbs, this adds up.
Natural Light Strategy:
- � 6am-9am: Open all curtains, turn off all lights
- � 9am-5pm: Maximize natural light, lights off except for windowless bathrooms
- � 5pm-7pm: Use natural light as long as possible
- � 7pm onwards: Use lights only in rooms you're occupying
Calculation: 5 LED bulbs (15W each) � 3 hours saved/day = 0.225 units/day saved = 6.75 units/month = KES 149/month saved (lifeline tariff).
?? Savings: KES 149/month (KES 1,788/year) - completely free, zero effort!
10. Monitor Your Meter Daily - Catch Problems Early
Early Detection: Check your meter's remaining units every evening. This helps you spot unusual consumption patterns immediately and adjust before your tokens run out unexpectedly.
? Good Pattern (Bedsitter):
- � Day 1: 45 units
- � Day 2: 43 units (-2)
- � Day 3: 41 units (-2)
- � On track for ~28 units/month
?? Warning Pattern:
- � Day 1: 45 units
- � Day 2: 41 units (-4)
- � Day 3: 37 units (-4)
- � Projected: ~56 units/month (too high!)
? Problem Pattern:
- � Day 1: 45 units
- � Day 2: 38 units (-7)
- � Day 3: 32 units (-6)
- � Check for issues! Projected 105+ units/month
What to Check if Consumption Spikes: Did someone leave water heater on all day? Is fridge door seal broken? Did electric cooker stay on accidentally? Is there a faulty appliance? Early detection = early savings!
?? Total Monthly Savings Potential - Real Example
Here's what a typical 1-bedroom apartment in Nairobi can save by implementing ALL strategies above:
| Strategy | Before | After | Monthly Savings |
|---|---|---|---|
| Qualify for lifeline tariff | 65 units @ KES 27 = KES 1,755 | 28 units @ KES 22 = KES 616 | KES 1,139 |
| Switch to LED bulbs (5 bulbs) | Included in units above | Already counted | KES 891 |
| Use gas for boiling (hybrid) | All-electric cooking | Gas + electric | KES 1,400 |
| Unplug phantom loads | All plugged 24/7 | Unplug when not in use | KES 400 |
| Optimize fridge | Coldest setting, poor habits | Medium setting, good habits | KES 330 |
| Other strategies (kettle, iron, light) | Wasteful usage | Optimized | KES 716 |
| TOTAL MONTHLY SAVINGS | KES 4,876 | ||
| TOTAL ANNUAL SAVINGS | KES 58,512! | ||
Note: Individual savings vary based on current consumption and which strategies apply to you. Even implementing 3-4 strategies can save KES 2,000-3,000/month for most households.
Common KPLC Meter Problems in Kenya & How to Fix Them (2025)
Experiencing issues with your KPLC prepaid meter? Here are the most common problems Kenyan consumers face and step-by-step solutions.
?? Problem: Token Not Accepted / "Invalid Token" Error
Common Causes:
- Entered wrong meter number when buying token
- Typing error when entering 20-digit token code
- Meter configuration has changed (rare)
- Token already used (SMS forwarded from someone else)
? Solutions:
- Verify meter number: Check the 11-digit number on your meter display matches the receipt. If different, you bought for wrong meter - contact KPLC for refund/transfer.
- Re-enter token carefully: Enter all 20 digits slowly. Common mistake: confusing 0 (zero) with O (letter O), or 1 (one) with I (letter i).
- Check token SMS timestamp: If it's an old SMS that was forwarded to you, token may already be used.
- Contact KPLC: Call 97771 or WhatsApp 0977100100 with your meter number and transaction receipt. They can resend token or investigate.
?? Problem: Getting Fewer Units Than Before for Same Amount
Why This Happens (Usually Normal):
- Your tariff category increased: If your 3-month average consumption rose above 30 units/month, you moved from Lifeline (KES 22/unit) to Medium (KES 27/unit) or Ordinary (KES 30/unit) tariff.
- Monthly surcharges increased: FCC (fuel cost), FERFA (forex), and IA (inflation) change every month. When oil prices rise or KES weakens vs USD, these charges increase.
- Typical fluctuation: KES 500 can give you 22-23 units one month and 20-21 units next month due to surcharge changes.
? How to Check if It's Normal or a Problem:
- Check your tariff code: Look at last token SMS - should show "DC" (lifeline), "DC1" (medium), or "DC2" (ordinary). If it changed, that's why.
- Compare with neighbors on same tariff: Ask a neighbor on similar tariff how many units they got for same amount. If very different, investigate.
- Monitor over 2-3 months: Small variations (5-10%) are normal due to monthly charges. Big jumps (20%+) need investigation.
- Request meter testing: If you suspect meter is overcharging, call 97771 and request free meter test. KPLC will inspect within 7-14 days.
?? How to Get More Units: Reduce consumption for 3 consecutive months to get average below 30 units/month. You'll automatically qualify for lifeline tariff and get 27% more units for your money!
? Problem: Meter Not Displaying Anything (Blank Screen)
Possible Causes:
- Meter ran out of units (screen goes blank to save power)
- Incoming power outage in your area
- Meter battery dead (rare, but happens in older meters)
- Meter damaged or disconnected
? Troubleshooting Steps:
- Try to buy and enter token: Even with blank screen, enter a 20-digit token. If it loads and screen comes on, meter just ran out of units.
- Check neighbors: Are they also without power? If yes, it's an area outage - report via 97771 or SMS "POWER OUT [Account No]" to 97771.
- Check main switch/breaker: Ensure your main switch is ON. If it's off, turn it on after entering token.
- Inspect meter physically: Look for any visible damage, loose wires, or tampering signs.
- Call KPLC emergency: If none of the above work, call 95551 (toll-free 24/7) for technical support. Don't try to open or fix meter yourself!
?? Problem: Units Running Out Too Fast / Meter Seems to Overconsume
Checklist to Find the Culprit:
- Monitor daily consumption: Check meter morning and evening. Calculate units used per day. Bedsitter should use 1-2 units/day, average home 2.5-4 units/day. If using 6-8+ units/day, investigate.
- Turn off all appliances test: Turn off/unplug EVERYTHING. Check meter for 30 mins - does it still decrease? If yes, there may be a wiring fault or illegal connection on your line.
- Test appliances one by one: Turn on one appliance at a time and monitor meter for 1 hour each. Calculate consumption:
- Fridge should use 0.15-0.25 units per hour (averages to 2-3 units/day)
- TV should use 0.1-0.15 units per hour
- If any appliance uses way more, it may be faulty
- Check for faulty/old appliances: Old fridges (10+ years) can consume 2x normal power. Damaged heating elements can draw excessive current.
- Look for illegal connection: Check if someone tapped into your line before the meter (illegal). Look for extra wires or connections. Report to 0700 900 999 (illegal connection hotline).
- Request professional meter test: Call 97771 and request meter accuracy test (free). KPLC will test your meter. If found faulty, they'll replace and refund overcharged amount.
?? Problem: Meter Shows "CIU" or Other Error Codes
Common Error Codes & Meanings:
- "CIU": Customer Interface Unit error - usually means meter needs reconfiguration by KPLC technician
- "TAMPER": Meter detected tampering attempt - buying token should clear it; if persists, call KPLC
- "BATTERY LOW": Internal meter battery weak - can still work but may lose memory during power cuts. Request battery replacement.
- "CHECK": Generic error - try entering a valid token; if persists, call KPLC
? General Solution for Error Codes:
- Try buying and entering a new token (sometimes clears errors)
- If error persists, call KPLC customer care: 97771 or 0703 070 000
- Provide your meter number and describe the exact error code
- KPLC will dispatch technician (usually within 3-7 days for non-emergency)
- Service is free - don't pay anyone claiming to be KPLC technician asking for "service charge"!
?? KPLC Contact Information - Get Help Fast
Official KPLC Support Channels:
- 24/7 Customer Care: 97771 or 0703 070 000 / 0732 170 000
- WhatsApp Support: 0977100100 (fast response, can send photos of meter/problems)
- Email: customercare@kplc.co.ke (for non-urgent issues)
- Emergency/Outages: 95551 (toll-free) or SMS "POWER OUT [Account No]" to 97771
- Illegal Connections Report: 0700 900 999 (anonymous reporting)
- Website: www.kplc.co.ke - register for online services, check outage schedules
- Social Media: Twitter @KenyaPower_Care (public complaints get faster response)
?? Beware of Scams: KPLC technicians NEVER ask for payment for repairs or meter testing. All basic services are free. If someone demands money, report to 0700 900 999.
Related Calculators
How to Buy KPLC Tokens Easily
Via M-Pesa (Easiest)
Lipa na M-Pesa ? Buy Goods ? Enter paybill 888880 ? Enter your meter number ? Amount ? PIN
Via *977# USSD
Dial *977# on Safaricom ? Select Buy Tokens ? Enter meter number and amount ? M-Pesa PIN
MyPower App / Online
Download MyPower app or visit kplc.co.ke ? Register ? Buy tokens with M-Pesa or card
Enter Token on Meter
Receive 20-digit token via SMS ? Enter on your meter keypad ? Press enter ? Units loaded!
Pro Tip: Buy tokens early in the month for better planning. Keep average usage below 30 units/month for 3 months to qualify for the cheapest lifeline tariff (KES 12.14/unit base rate)!
Frequently Asked Questions
Why am I getting fewer units for the same money compared to before?
Several factors affect how many units you get for your money:
1. Your Tariff Category Changed (Most Common Reason)
KPLC determines your tariff based on your 3-month average usage. If your average increased, you moved to a more expensive tier:
- 0-30 units/month average: Lifeline rate (KES 12.14/unit base) - cheapest!
- 31-100 units/month average: Medium rate (KES 16.50/unit base)
- 100+ units/month average: Ordinary rate (KES 18.57/unit base) - most expensive
Example: If you used 28 units in Jan, 35 units in Feb, and 40 units in Mar, your 3-month average is 34.3 units - you're now on the medium tariff!
2. Monthly Surcharges Increased
These charges change EVERY month based on fuel prices and exchange rates (October 2025):
- FCC (Fuel Cost Charge): KES 3.69/unit (changes monthly)
- FERFA (Forex Adjustment): KES 1.54/unit (changes monthly)
- Inflation Adjustment: KES 0.45/unit (changes monthly)
Total variable charges in Oct 2025: KES 5.68/unit - this adds 30-50% to your base rate!
How to Get More Units: Keep your monthly usage below 30 units for 3 consecutive months to qualify for lifeline tariff. This can save you up to 35% on electricity costs!
How do KPLC tariff categories work and how can I get the cheapest rate?
KPLC uses a tiered tariff system based on your 3-month rolling average consumption:
| Category | 3-Month Average | Base Rate | Total Rate (Oct 2025) |
|---|---|---|---|
| Lifeline (DC) | 0-30 units/month | KES 12.14 | ~KES 22/unit |
| Lifeline+ (DC1) | 31-100 units/month | KES 16.50 | ~KES 27/unit |
| Ordinary (DC2) | 100+ units/month | KES 18.57 | ~KES 30/unit |
How to Qualify for Lifeline Tariff:
- Calculate your current 3-month average: (Month1 + Month2 + Month3) � 3
- If above 30 units, reduce consumption gradually
- Stay below 30 units for 3 consecutive months
- KPLC automatically moves you to lifeline tariff
Savings Example:
Buying KES 1,000 of electricity:
- Lifeline tariff: ~45 units
- Ordinary tariff: ~33 units
- You save: 36% more units on lifeline!
Check Your Category: Look at your last token SMS - it usually shows "RATE: DC" (lifeline), "DC1" (medium), or "DC2" (ordinary).
What are all the charges on my KPLC bill and what do they mean?
Your electricity cost is made up of 8 different charges (October 2025 rates):
| Charge | Rate | What It Is |
|---|---|---|
| Base Tariff | KES 12.14-18.57/unit | Cost of electricity generation |
| FCC | KES 3.69/unit | Fuel Cost Charge - covers diesel/HFO costs (changes monthly) |
| FERFA | KES 1.54/unit | Foreign Exchange Rate Fluctuation (USD/KES changes) |
| IA | KES 0.45/unit | Inflation Adjustment (changes monthly) |
| WARMA | KES 0.01/unit | Water Resources Management Authority levy |
| ERC Levy | KES 0.08/unit | Energy & Petroleum Regulatory Authority (fixed) |
| REP Levy | 5% of base | Rural Electrification Programme fund |
| VAT | 16% | Government tax on total charges |
Which Charges Change Monthly?
FCC, FERFA, and IA change every month based on:
- Global fuel prices (diesel, heavy fuel oil)
- USD/KES exchange rate
- Inflation rate in Kenya
Example Calculation (50 units on lifeline tariff):
- Base charge: 50 � 12.14 = KES 607
- FCC: 50 � 3.69 = KES 184.50
- FERFA: 50 � 1.54 = KES 77
- IA: 50 � 0.45 = KES 22.50
- WARMA + ERC: 50 � 0.09 = KES 4.50
- REP (5%): KES 30.35
- VAT (16%): KES 147.95
- TOTAL: ~KES 1,073.80 (KES 21.48/unit)
Official Rates: Check current month rates at www.kplc.co.ke ? Tariffs & Rates ? Current Tariffs
How can I reduce my electricity bill in Kenya?
10 proven ways to cut your KPLC bill by 30-50%:
1. Qualify for Lifeline Tariff (Biggest Savings!)
Keep usage below 30 units/month for 3 months = save 35% on rates. Perfect for bedsitter/1-bedroom.
2. Switch to LED Bulbs
LED uses 80% less power than incandescent bulbs. Replace 5 old bulbs ? save ~15 units/month (KES 300+).
3. Unplug Appliances When Not in Use
TVs, phone chargers, microwaves on standby waste 5-10% of your bill. Use power strips to switch off easily.
4. Use Electric Kettle Wisely
Electric kettle uses 1.5-2 kW/hr - boil only what you need. Full kettle 3x/day = 6 units wasted per month.
5. Optimize Fridge Usage
- Don't leave door open
- Keep it at medium setting (not coldest)
- Ensure door seal is tight
- Defrost regularly if not frost-free
6. Use Electric Cooker Efficiently
- Cover pots when cooking (saves 30% energy)
- Turn off 5 mins before done (residual heat finishes cooking)
- Use pressure cooker for beans/meat (70% faster = 70% less electricity)
7. Limit Water Heater Usage
Water heater uses 2-3 kW/hr. Heat water only when needed, or use solar water heater (one-time cost, free forever).
8. Iron Clothes in Bulk
Iron box uses 1-1.5 kW/hr. Iron once a week instead of daily = save 4-6 units/month.
9. Use Natural Light During Day
Open curtains during daytime. Saves 2-3 hours of bulb usage daily = 3-5 units/month.
10. Check Your Meter for Tampering/Faults
If your usage suddenly increases without reason, report to KPLC for meter testing (free service).
Monthly Savings Potential:
- Bedsitter (40 units ? 25 units): Save KES 350-450/month
- Average home (100 units ? 70 units): Save KES 750-900/month
- Large home (150 units ? 100 units): Save KES 1,200-1,500/month
Bonus Tip: Monitor your daily units consumption on your meter. If you see 1-2 units/day, you're on track for lifeline tariff (30 units/month). If seeing 4-5 units/day, you'll hit 120+ units - expensive!
Where can I get official KPLC information and customer support?
Official KPLC Contact Channels:
1. Customer Care Hotline (24/7)
- Phone: 97771 or 0703 070 000 / 0732 170 000 (24-hour service)
- WhatsApp: 0977100100
- Email: customercare@kplc.co.ke
- Social Media: Twitter @KenyaPower_Care | Facebook: Kenya Power
2. Online Services
- Website: www.kplc.co.ke
- MyPower App: Download on Google Play / App Store
- Buy Tokens: *977# USSD, M-Pesa Paybill 888880, or online
- Self-Service Portal: Register at kplc.co.ke to view bills, outages, and usage
3. Report Outages & Emergencies
- Power Outage: Call 97771 or SMS "POWER OUT [Account No]" to 97771
- Emergency (fallen lines, sparking): 95551 (toll-free, 24/7)
- Illegal Connection Report: 0700 900 999
4. KPLC Offices (Regional)
- Nairobi: Stima Plaza, Kolobot Road, Parklands
- Mombasa: Kenya Re Towers, Mama Ngina Drive
- Kisumu: Reinsurance Plaza, Oginga Odinga Street
- Nakuru: Kengen Plaza, Kenyatta Avenue
- Eldoret: Eldama Park, Uganda Road
- Plus satellite offices in all counties - find nearest at kplc.co.ke
5. Common Services Available
- New connection applications
- Meter testing requests (if you suspect overcharging)
- Tariff inquiries and bill disputes
- Name change and account updates
- Power quality complaints
- Prepaid token troubleshooting
Quick Token Purchase:
Via M-Pesa: Lipa na M-Pesa ? Buy Goods ? 888880 ? [Meter Number] ? Amount ? PIN
Via USSD: Dial *977# ? Buy Tokens ? Enter meter number and amount
Energy Regulator: For complaints KPLC cannot resolve, contact EPRA (Energy & Petroleum Regulatory Authority): www.epra.go.ke | 0709 171 000
Important Disclaimer
General Information Only: This calculator provides estimates based on publicly available information and standard rates. Results are for informational and educational purposes only and should not be considered as professional financial, legal, or tax advice.
Accuracy and Updates: While we strive to maintain accurate and up-to-date information using official sources including Kenya Revenue Authority (KRA), National Social Security Fund (NSSF), Social Health Insurance Fund (SHIF), and other relevant government agencies, rates and regulations may change. Always verify current rates with official sources.
Seek Professional Advice: For specific tax planning, salary negotiations, financial decisions, or legal matters, please consult with qualified professionals such as certified accountants, tax advisors, financial planners, or legal practitioners who can consider your individual circumstances.
No Liability: Top Calculator and its operators accept no liability for any loss, damage, or inconvenience arising from the use of this calculator or reliance on its results. Users are responsible for verifying all calculations and information with official sources before making financial decisions.
Official Sources: For authoritative information, please refer to:
- Kenya Revenue Authority (KRA) - www.kra.go.ke
- National Social Security Fund - www.nssfkenya.co.ke
- Social Health Insurance Fund - www.sha.go.ke
Last updated: January 2025. This disclaimer applies to all calculators on Top Calculator.